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Terms and conditions
Dear Customer! Please read this very important text!
When receiving shipment (DPD courier company, DHL, etc.), please check the packaging status in the presence of the courier and see if the contents of the package have not been damaged during transportation. In case of suspicion of damage to the contents, immediately lodge a complaint with the courier and request to print the protocol of damages or refuse to receive the consignment by writing a cause: damage to the consignment. The written protocol is the basis for us to initiate a complaint procedure with the carrier.
GENERAL CONDITIONS
1. Online Shop of ELGRA W. E. Kubik Sp. Jawna, located on the website at www.elgracool.pl, allows you to shop online. Data of the company running the online store: ELGRA W. E. Kubik Sp. Jawna ul.Kępska 21, 45-129 Opole, NIP 754-027-21-77, Regon 530573116, KRS 0000045699.
2. Shipping of the goods to Poland is issued for orders from 25 EUR net / 50 USD net (without transport costs). The minimum order value from outside the EU is EUR/USD 50. Due to regulations in force in the UK, we do not sell to individuals (only to companies) in that area.
3. Orders for collection are made from the gross amount of 50 PLN (without transport costs).
4. Due to changes and technological advances, the appearance of some goods may be slightly different from the pictures in our store.
PROCEDURE FOR PLACING AND FULFILLING ORDERS
5. The email address provided by the user and the phone number can be used to process orders.
6. The basic condition for the completion of an order is the proper fulfillment by the Ordering Party of the order form, made available by ELGRA W.E.Kubik Sp. Jawna on the website of the online store.
7. In the event of any circumstance which precludes the fulfillment of the order completely or temporarily, ELGRA W.E. Kubik Sp. Jawna reserves the right to suspend the performance of the order - the situation immediately obliges us to notify the Ordering Party.
8. Wrongly filled order forms will not be processed.
9. ELGRA W.E. Kubik Sp. J. reserves the right to refuse to execute the order for some products due to the applicable legal restrictions or requirements regarding specialist competences required for the use/assembly of the offered products. The seller will immediately notify the buyer about the refusal to execute the order.
10. The payment for the ordered goods may take place according to the method chosen when placing the order or agreed with the Seller. For payments made from banks outside the EU, the costs of intermediary banks are borne by the buyer (OUR).
11. Purchased goods are delivered to the address indicated on the order form.
12. The customer has the right to choose the method of delivery, according to the order form. Shipping of some goods may be limited by the service of the store to specific carriers.
RETURNS OF UNCOLLECTED PARCELS
13. If the completed order will return to us (will not be received in time, refused to accept it, etc.) any second order that you place will have to be confirmed by phone. We note that we do not intend to further cooperate with Clients who have not collected two consignments in the history of their orders.
GUARANTEE AND ADVERTISING
14. Goods offered in the online store ELGRA W.E.Kubik Sp. Jawna the warranty period is 12 months from the date of issue of the warranty card or sales document (unless a warranty card has been issued). This provision does not, however, restrict the rights of the consumer (individual customer) to the rights conferred by the Consumer Rights Act of 30 May 2014.
15. For complaints please contact ELGRA W.E.Kubik Sp. Jawna to agree on how to implement warranty rights. We do not accept returns that have not been previously notified and have been shipped at our expense or charge.
16. Complaint can be made:
A. Through the complaint form in the customer account.
However, if the claim is related to the compressor, it will be necessary to send additionally to the email address sklep@elgra.info.pl the completed form: COMPRESSOR COMPLAINT PROTOCOL
B. By email to: sklep@elgra.info.pl. Using this form you should:
- fill out and attach to the email a scan of the protocol available here: COMPLAINT PROTOCOL
- in the case of a compressor complaint: fill out and attach to the email a scan of the protocol available here: COMPRESSOR COMPLAINT PROTOCOL
17. In some cases we may ask you to send us photos of the products subject to your complaint.
18. Quantitative complaints should be reported on the day of collection or at the latest on the next business day.
RETURNS OF THE GOODS - RIGHT TO CANCEL THE AGREEMENT
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The Buyer, being a consumer or a natural person conducting sole proprietorship business activity who makes a purchase of a non-professional nature, has the right to withdraw from a distance contract without giving any reason.
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A Buyer who has the right to withdraw from the contract may withdraw from the contract without giving any reason within 14 days from the day on which the Buyer, or a third party indicated by the Buyer other than the carrier, takes possession of the goods. In the case of an order comprising multiple goods delivered separately, in batches or in parts, the period is calculated from taking possession of the last item, batch or part.
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In order to exercise the right of withdrawal from the contract, the Buyer should, within 14 days from the day on which they took possession of the item or on which a third party other than the carrier and indicated by the Buyer took possession of the item, submit to the Seller an unequivocal statement of withdrawal from the contract. The statement may be submitted in particular:
a) by letter to the Seller’s address,
b) by electronic mail to the address: sklep@elgra.info.pl,
c) using the electronic contract withdrawal function available in the Online Store at: https://elgracool.pl/returns-open.php. -
The Buyer may use the model withdrawal form made available by the Seller in the “Files to download” tab, but this is not obligatory. If the electronic contract withdrawal function is used, the Buyer submits the statement by providing or confirming the data necessary to identify the contract and by confirming the decision with the button “confirm withdrawal from the contract” or another unequivocal wording.
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After receiving a statement of withdrawal from the contract submitted using the electronic contract withdrawal function, the Seller shall promptly send the Buyer confirmation of its receipt on a durable medium, in particular by electronic mail.
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In the event of effective full withdrawal from the contract (return of all goods), the Seller shall refund to the Buyer the payments received from them, including the cost of the cheapest ordinary method of delivery of the goods offered by the Seller, promptly, and no later than within 14 days from the date of receipt of the statement of withdrawal from the contract.
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The refund shall be made using the same method of payment as used by the Buyer, unless the Buyer has expressly agreed to another method of refund that does not involve any costs for them. The Seller may withhold the refund until the goods have been received back or until the Buyer has provided proof of having sent them back, whichever occurs earlier.
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The Buyer should send the goods back to the address: Elgra W.E. Kubik sp.j. , ul. Kępska 21, 45-129 Opole, promptly, and no later than within 14 days from the date of withdrawal from the contract. The Buyer shall bear the direct costs of returning the goods. Due to the weight and dimensions of the Goods, in the event of withdrawal from the contract, sending the Goods back may involve higher costs than an ordinary postal shipment. If the Buyer wishes to use courier company services, it may be necessary to send the shipment on a pallet, which is more expensive than an ordinary postal shipment.
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The Buyer is liable for any reduction in the value of the goods resulting from using them in a manner beyond what is necessary to establish the nature, characteristics and functioning of the goods.
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The right of withdrawal from the contract does not apply in the cases specified in Art. 38 of the Act of 30 May 2014 on consumer rights, in particular with respect to non-prefabricated goods manufactured according to the Buyer’s specifications or intended to satisfy their individualised needs, perishable goods, goods delivered in sealed packaging which, after opening, cannot be returned for health protection or hygiene reasons, and goods which, after delivery, become inseparably connected with other items.
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Returns of goods purchased by Buyers other than those indicated in sec. 1, in particular by entrepreneurs making purchases of a professional nature, may take place only with the Seller’s prior, individual consent.
FINAL PROVISIONS
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These Terms of Use apply from 2.07.2026.
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The Seller reserves the right to amend these terms and conditions. Any contracts concluded before the date of entry into force of the new terms and conditions shall be performed on the basis of the terms and conditions in force on the date of conclusion of the contract.
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In matters not regulated by these terms and conditions, the provisions of the Civil Code and the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product of 31 March 2000, Journal of Laws No. 22, item 271) shall apply.
The elgracool.pl Store informs that it uses the “Trusted Reviews” service provided by Ceneo – Ceneo.pl sp. z o.o. – a company with its registered office in Wrocław
