Returns and complaints

WARRANTY

1. Goods offered in the online store ELGRA W.E.Kubik Sp. Jawna the warranty period is 12 months from the date of issue of the warranty card or sales document (unless a warranty card has been issued). This provision does not, however, restrict the rights of the consumer (individual customer) to the rights conferred by the Consumer Rights Act of 30 May 2014.

2. For complaints please contact ELGRA W.E.Kubik Sp. Jawna to agree on how to implement warranty rights. We do not accept returns that have not been previously notified and have been shipped at our expense or charge.

16. Complaint can be made:

A. Through the complaint form in the customer account.

However, if the claim is related to the compressor, it will be necessary to send additionally to the email address sklep@elgra.info.pl the completed form: COMPRESSOR COMPLAINT PROTOCOL

B. By email to: sklep@elgra.info.pl. Using this form you should:

- fill out and attach to the email a scan of the protocol available here: COMPLAINT PROTOCOL

- in the case of a compressor complaint: fill out and attach to the email a scan of the protocol available here: COMPRESSOR COMPLAINT PROTOCOL

4. In some cases we may ask you to send us photos of the products subject to your complaint.

5. Quantitative complaints should be reported on the day of collection or at the latest on the next business day.